APPLICATION FAQ
APPLICATION FAQ
If your organization is requesting a charitable donation of $200 or less, you can visit your local H-E-B, Central Market or Mi Tienda, and a store Partner can provide you with an application to submit in-person. If your organization is requesting a charitable donation greater than $200, you will be directed to apply via our online donation portal, My Community Investment (MCI). This helps ensure that H-E-B uses our resources in the most efficient manner to serve you better and that we have all the necessary information to make an informed decision.
No, we are limited to providing a donation from either one H-E-B, Central Market, or Mi Tienda location or from Public Affairs via our online donation portal, My Community Investment (MCI).
- After a few preliminary questions, there will be three main pages to complete: Contact Information, Organization Information, Request Details.
- Prior to submission, you will be able to review your application, make changes, and add attachments. If you make changes, you will be taken to the beginning of the request, but your work will be saved. As you click through, your responses will be prepopulated.
- Once you are done, you will select “Submit,” which will take you to a confirmation screen. You also will receive a confirmation email verifying your application was submitted for review. If you do not receive a confirmation email, your application was not submitted.
Charitable gifts are considered for organizations that meet the giving criteria described below. Please review and confirm that your organization meets our eligibility requirements prior to submitting a request on our online donation portal, My Community Investment (MCI). If you have questions regarding the eligibility requirements, please contact your Regional Public Affairs office prior to submitting your request online.
- My organization is a valid non‑profit that maintains an IRS 501(c) designation, a municipality, or a school education foundation.
- My organization operates within H-E-B, Central Market, or Mi Tienda’s immediate service area
- My organization provides support for one of the following focus areas: arts and humanities, disaster relief, diversity and inclusion, education and literacy, environmental and sustainability programs, health and wellness, hunger relief, military and veteran support, and general social services.
- The event or program I am requesting support for, has a start date or deadline at least eight weeks from the application submission date.
- I have not applied for a donation from my local H-E-B, Central Market, or Mi Tienda regarding this request
- I am not requesting support for advertising, individuals, operating expenses, school trips, sports events, teams, or third-party fundraisers.
Charitable donation requests must be received a minimum of eight weeks prior to the deadline date to ensure the organization receives funding and sponsorship fulfillment in a timely manner. Note that larger donation requests may take more time to review.
H-E-B does not fund organizations with a pending 501 (c) status. We are only able to fund organizations that are verified with a tax-exempt designation as determined by the Internal Revenue Service.
After creating an account, in our online donation portal, My Community Investment (MCI), you will be able to save your application as you go and finish at a later date. If no updates are made to an in-progress application, it will be deleted after 90 days.
In order to serve you better, all donation requests are managed through our online donation portal, My Community Investment (MCI). We are not able to accept mailed or emailed applications for funding. You may be contacted to redirect your application to our online portal.
Once your online application has been submitted, H-E-B Partners will review your application and provide a response within eight weeks. You will receive a notification from our online donation portal, My Community Investment (MCI), indicating whether your request for funding has been approved or declined.
Any approved funds will be sent via USPS to the W9 address provided on the MCI application, unless otherwise indicated.
If you have any questions regarding your application, please feel free to contact your regional H-E-B Public Affairs office.pulvinar dapibus leo.
You will be able to preview the application questions by logging into your account and selecting “preview template” on the main toolbar. You can also view your requests that are in progress or previously submitted by navigating to the “my applications” tab on the main toolbar.
You can view the status of your applications by logging into your account and navigating to the “my applications” tab on the main toolbar.
- In Progress: You have started your application, and it has not been submitted to H-E-B. You can still make changes to your application at this stage.
- Pending Review: Your application has been submitted to H-E-B and is currently under consideration. You should hear back from the Public Affairs team within eight weeks of your submission date. You are not able to make changes to your application at this stage.
- Approved: Your application has been approved, and you should have received a detailed email from the H-E-B Public Affairs team via the online donation portal. (not necessarily the whole amount requested)
- Declined: Your application has been declined, and you should have received a detailed email from the H-E-B Public Affairs team via the online donation portal.
Please review the common issues below, and if you continue to experience issues or have additional questions, please reach out to your local Public Affairs office.
- Ensure that you are using a Google Chrome browser to access the online donation portal, My Community Investment (MCI) and complete your application. If you are using Google Chrome, and still experiencing issues, try clearing your browser cache, which could be causing a delay.
- If you are having trouble receiving your password reset link, ensure that you have @heb.com and @salesforce.com added to your safe sender list and remember to check your spam/junk mail.
- If you receive an error saying to “contact the system administrator” – this means you already have an account with your email or have not logged into MCI over the past two years. Try resetting your password.
- If the system is not accepting your TIN number, simply enter your TIN and select “no” when asked if your organization is a 501c3 if applicable. The system should let you proceed at this time. It may also ask you to verify that you have entered the TIN correctly, if it does not recognize it from a previous application.
- Within the application, there is an opportunity to enter a referral code if you have been given one. If you have not been provided a referral code by an H-E-B Partner, you do not need to provide a response to this question.
- If your organization has an old account that is tied to an email of an employee that is no longer with your organization, you will need to create a new account.
- When you set up your password, you will be required to have at least eight characters, one letter, one number, and one special character (! # $ % – _ + = < >)
If your organization is requesting a charitable donation of $200 or less, you can visit your local H-E-B, Central Market or Mi Tienda, and a store Partner can provide you with an application to submit in-person. If your organization is requesting a charitable donation greater than $200, you will be directed to apply via our online donation portal, My Community Investment (MCI). This helps ensure that H-E-B uses our resources in the most efficient manner to serve you better and that we have all the necessary information to make an informed decision.
No, we are limited to providing a donation from either one H-E-B, Central Market, or Mi Tienda location or from Public Affairs via our online donation portal, My Community Investment (MCI).
- After a few preliminary questions, there will be three main pages to complete: Contact Information, Organization Information, Request Details.
- Prior to submission, you will be able to review your application, make changes, and add attachments. If you make changes, you will be taken to the beginning of the request, but your work will be saved. As you click through, your responses will be prepopulated.
- Once you are done, you will select “Submit,” which will take you to a confirmation screen. You also will receive a confirmation email verifying your application was submitted for review. If you do not receive a confirmation email, your application was not submitted.
Charitable gifts are considered for organizations that meet the giving criteria described below. Please review and confirm that your organization meets our eligibility requirements prior to submitting a request on our online donation portal, My Community Investment (MCI). If you have questions regarding the eligibility requirements, please contact your Regional Public Affairs office prior to submitting your request online.
- My organization is a valid non‑profit that maintains an IRS 501(c) designation, a municipality, or a school education foundation.
- My organization operates within H-E-B, Central Market, or Mi Tienda’s immediate service area
- My organization provides support for one of the following focus areas: arts and humanities, disaster relief, diversity and inclusion, education and literacy, environmental and sustainability programs, health and wellness, hunger relief, military and veteran support, and general social services.
- The event or program I am requesting support for, has a start date or deadline at least eight weeks from the application submission date.
- I have not applied for a donation from my local H-E-B, Central Market, or Mi Tienda regarding this request
- I am not requesting support for advertising, individuals, operating expenses, school trips, sports events, teams, or third-party fundraisers.
Charitable donation requests must be received a minimum of eight weeks prior to the deadline date to ensure the organization receives funding and sponsorship fulfillment in a timely manner. Note that larger donation requests may take more time to review.
H-E-B does not fund organizations with a pending 501 (c) status. We are only able to fund organizations that are verified with a tax-exempt designation as determined by the Internal Revenue Service.
After creating an account, in our online donation portal, My Community Investment (MCI), you will be able to save your application as you go and finish at a later date. If no updates are made to an in-progress application, it will be deleted after 90 days.
In order to serve you better, all donation requests are managed through our online donation portal, My Community Investment (MCI). We are not able to accept mailed or emailed applications for funding. You may be contacted to redirect your application to our online portal.
Once your online application has been submitted, H-E-B Partners will review your application and provide a response within eight weeks. You will receive a notification from our online donation portal, My Community Investment (MCI), indicating whether your request for funding has been approved or declined.
Any approved funds will be sent via USPS to the W9 address provided on the MCI application, unless otherwise indicated.
If you have any questions regarding your application, please feel free to contact your regional H-E-B Public Affairs office.pulvinar dapibus leo.
You will be able to preview the application questions by logging into your account and selecting “preview template” on the main toolbar. You can also view your requests that are in progress or previously submitted by navigating to the “my applications” tab on the main toolbar.
You can view the status of your applications by logging into your account and navigating to the “my applications” tab on the main toolbar.
- In Progress: You have started your application, and it has not been submitted to H-E-B. You can still make changes to your application at this stage.
- Pending Review: Your application has been submitted to H-E-B and is currently under consideration. You should hear back from the Public Affairs team within eight weeks of your submission date. You are not able to make changes to your application at this stage.
- Approved: Your application has been approved, and you should have received a detailed email from the H-E-B Public Affairs team via the online donation portal. (not necessarily the whole amount requested)
- Declined: Your application has been declined, and you should have received a detailed email from the H-E-B Public Affairs team via the online donation portal.
Please review the common issues below, and if you continue to experience issues or have additional questions, please reach out to your local Public Affairs office.
- Ensure that you are using a Google Chrome browser to access the online donation portal, My Community Investment (MCI) and complete your application. If you are using Google Chrome, and still experiencing issues, try clearing your browser cache, which could be causing a delay.
- If you are having trouble receiving your password reset link, ensure that you have @heb.com and @salesforce.com added to your safe sender list and remember to check your spam/junk mail.
- If you receive an error saying to “contact the system administrator” – this means you already have an account with your email or have not logged into MCI over the past two years. Try resetting your password.
- If the system is not accepting your TIN number, simply enter your TIN and select “no” when asked if your organization is a 501c3 if applicable. The system should let you proceed at this time. It may also ask you to verify that you have entered the TIN correctly, if it does not recognize it from a previous application.
- Within the application, there is an opportunity to enter a referral code if you have been given one. If you have not been provided a referral code by an H-E-B Partner, you do not need to provide a response to this question.
- If your organization has an old account that is tied to an email of an employee that is no longer with your organization, you will need to create a new account.
- When you set up your password, you will be required to have at least eight characters, one letter, one number, and one special character (! # $ % – _ + = < >)
