The facility provides more capacity, greater efficiency, added convenience to better serve digital and in-store customers
H-E-B has opened a new eCommerce fulfillment center (eFC) in Katy, a project that further expands the retailer’s commitment to integrate innovative technologies that drive omnichannel growth and provide a more convenient and better shopping experience for Texans. At more than 100,000 square feet in size, it is the largest eCommerce fulfillment center for the company, coming in at twice the size of previous facilities.
The Katy eFC is H-E-B’s first stand-alone location at 2102 Elrod Rd., which will support H-E-B Curbside and Home Delivery orders across the Houston area. Building on the multi-format retailer’s longstanding presence in the area, the move reinforces the H-E-B’s commitment to serve more customers in this growing part of the state.
Regularly recognized as a top employer in the nation, H-E-B is actively hiring for a range of full-time and part-time positions at the Katy eCommerce fulfillment center. These positions will interact with some of the most innovative technologies in the company to help fill customer orders. In addition to the tens of thousands of jobs already created by H-E-B in and around the Houston area, the Katy facility will employ more than 300 part-time and full-time H-E-B Partners as part of the retailer’s eCommerce team. Applicants interested in joining a team that was named the top-ranked U.S. online grocery retailer last year by consumer research firm dunnhumby, can apply at heb.com/careers.
To help support rising demand of online shopping, the eCommerce fulfillment centers stock goods found in stores, which are used to satisfy Curbside and Home Delivery orders. These facilities allow for more capacity, greater efficiency, less aisle congestion for the in-store shopper, and better product availability. To help streamline the process and boost productivity, the facilities use various forms of automation to help Partners throughout the order process. With these centers, H-E-B has grown its Curbside and Home Delivery services, which are available at more than 270 stores in Texas.
“We’re excited to utilize this facility to support the Houston area, one of the largest markets for our company,” said Kedar Patel, H-E-B Group Vice President of eCommerce. “Across our business we are adopting innovative technologies that give our Partners the tools they need to provide great service and a top-quality shopping experience for our customers.”
Through its Spirit of Giving philosophy, H-E-B is passionately dedicated to its customers beyond its stores. In this spirit, H-E-B celebrated the facility’s grand opening by making a $5,000 community gift to The Ballard House, which provides temporary housing at no cost for individuals and their families who are hospitalized or receiving treatment for a serious medical condition.
The Katy facility marks H-E-B’s seventh eCommerce fulfillment center the company has opened since 2018. By the end of next year, H-E-B looks to open additional facilities across the state to help support the retailer’s expansion throughout Texas.
