Article
Jul282021

H-E-B Pharmacy ranked #1 in customer satisfaction by J.D. Power

H-E-B takes top spot among supermarket pharmacies

H-E-B Pharmacy was named best in customer satisfaction among supermarket pharmacies in the J.D Power 2021 U.S. Pharmacy Study. H-E-B Pharmacy took the #1 spot in the data analytics and consumer intelligence company’s annual study, which measures customer satisfaction with brick-and-mortar and mail order pharmacies.

Rankings for the study, which is in its 13th year, are based on responses from pharmacy customers who filled a prescription during the three months prior to the survey. Last year, H-E-B Pharmacy ranked fourth in the study.

In addition to taking the top spot in overall satisfaction, H-E-B Pharmacy also ranked highest among supermarkets in cost competitiveness and prescription ordering and filling process, according to the study.

“This award illustrates a true team effort of H-E-B Pharmacy Partners working together to achieve our Bold Promise of building the greatest retailing company,” said Craig Norman, R.Ph., H-E-B Senior Vice President, Pharmacy. “This recognition is a direct result of everyone’s hard work, leadership and dedication to the health and wellness of our customers.”

In a tumultuous year burdened with uncertainty and afflicted by pandemic, H-E-B Pharmacy and its Partners were on the front lines dedicated to keeping Texans safe. At the onset of the pandemic, H-E-B Pharmacy expanded important services to help protect the health and safety of its customers, offering prepay services for medications, free prescription delivery, and no-contact pickup and delivery options, as well as providing pharmacy customers with regular updates and information related to COVID-19. Additionally, H-E-B Pharmacy worked closely with local, state, and federal governments and health organizations to effectively rollout and expand availability of the COVID-19 vaccine, which H-E-B Pharmacy locations currently offer on a walk-in basis or by appointment. Find out more about H-E-B Pharmacy here.

In addition to providing prescription solutions at low prices, H-E-B Pharmacy also offer conveniences such as same-day prescription delivery, auto refills, health screenings, adult and child immunizations, compounding services, specialty pharmacy, nutrition services, and pet medications. H-E-B has nearly 290 pharmacy locations in Texas.

For more information, see the J.D. Power U.S. Pharmacy Study here.


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