Article
Mar132020

Product purchasing limits

Providing access to products for everyone

We understand our customers want to prepare by stocking up on the essentials. Texans must continue to prepare, but panic does not promote progress.

For the long term, H-E-B is in a good in-stock position on many of the items our customers need and we are working around the clock to restock our shelves. To help protect the supply chain in Texas, we’ve implemented temporary purchase limits on certain items. Limiting product purchases and store hours is a proven way to ensure the best service and product availability for all customers. While our customers might notice supply of some products low or temporarily out of stock, we encourage them to check back with us if they cannot find what they need, as we’ll continue to restock our products.

In the video below, H-E-B’s President, Craig Boyan, talks about what we’re doing with surges of demand on products, and how we’re working around the clock to get products to Texans as fast as possible.

Returns

Out of an abundance of care and concern for all H-E-B customers, we will not accept returns on the following categories that were purchased in anticipation of the coronavirus outbreak:

  • Paper Towels
  • Bath Tissue
  • Thermometers
  • Analgesics
  • Disinfecting Sprays
  • Disinfecting Wipes
  • Frozen Food
  • Liquid/Bar Soap
  • Hand Sanitizer
  • Cold/Allergy/Sinus Medications
  • Vitamins/Supplements
  • Laundry detergent

The following product limits do not apply to Central Market stores. Click here for Central Market product limits. 

In an effort to make sure all customers have access to products they need, H-E-B is limiting the purchase of the following items per shopping trip/transaction: (updated 3/31) 

Product Limits

Food items 

    • Baby formula – 4 items
    • Baby Water Gallons – Limit 2
    • Baby Water Multipacks – Limit 2
    • Eggs (smaller than 30 count) – 2 items
    • Eggs (30 count and larger) – 1 item
    • Frozen vegetables – 4 items
    • Frozen potatoes – 4 items
    • Frozen breakfast – 4 items
    • Frozen pizza – 4 items
    • Boxed dinners – 8 items
    • Pasta – 4 items
    • Pasta Sauce: 4 items
    • Rice – 4 items
    • Canned Soup – 8 items
    • Canned Vegetables – 8 items
    • Canned Beans – 8 items
    • Canned seafood – 8 items
    • Canned meat – 8 items
    • Dried Beans – 4 items
    • Nut butters – 4 items
    • Oatmeal – 4 items
    • Powdered Milk – 2 items

Non-food items 

    • Acetaminophen – 2 items total (includes baby, trial and travel sizes, OTC)
    • Baby diapers – 2 items
    • Baby wipes – 2 items
    • Sanitary tampons, pads and liners – 2 items
    • Incontinence – 2 items
    • Bath tissue multipack (SA, Gulf, Border, Central TX, W TX, N TX) – 1 item
    • Bath tissue single roll (SA, Gulf, Border, Central TX, W TX, N TX) – 2 items
    • Bath tissue (Houston area) – 2 items
    • Paper towels: 2 items
    • Disinfecting & antibacterial sprays – 4 items
    • Disinfecting & antibacterial wipes – 4 items
    • Trial and travel size disinfecting & antibacterial sprays/wipes – 2 items
    • Liquid bleach – 2 items
    • Hand sanitizer – 2 items
    • Hand soap – 2 items
    • Aloe Vera – 2 items (Digestive Health, Skincare/Suncare, Healthy Living)
    • Hydrogen peroxide – 2 items
    • Rubbing (Isopropyl) Alcohol/swabs – 2 items
    • First Aid and Cleaning Gloves – 2 items
    • Masks – 2 items

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